Saddle Up Keyring

We aim for same day dispatch but depending on the time of your order we make sure it will be on it's way within 24 hours of payment. Because waiting is the worst.

You’ll get a dispatch email with tracking details so you can stalk your parcel like a pro.

We ship NZ-wide using reliable, track-and-trace couriers, and we’re proud to use certified 100% compostable courier bags wherever we can—because the planet deserves nice things too.

Flat-rate shipping (per order, not per item):

📦 NZ Urban: $10
🌿 NZ Rural Delivery: $15
✈️ International: Please enquire as rates vary

Returns & Refunds

We want you to feel good about every Hide Vibe piece. If something’s not right, here’s how we handle it:

✨ In Summary

• Store credits are offered for returns (within 14 days, in new condition).
• Refunds are only given if an item has a genuine fault and can’t be replaced.
• Your happiness matters to us — if there’s an issue when your order arrives, please get in touch straight away so we can make it right.

🪡 Defects & Faults

• Our products are guaranteed against defects. If you believe your item is faulty, let us know within 7 days of receiving it, with a description and photos.
• We’ll do our best to replace it if we have another in stock. If not, we’ll issue a store credit or refund (excluding shipping).
• Please note: scratches, brandings, natural patches, and variations in cowhide, leather, fur, and the unique traditional fabrics we use are all part of their character and not considered defects.
• Claims made after 7 days can’t be processed, so please check your item as soon as it arrives.

💭 Change of Mind

• Please choose carefully. If you change your mind, we don’t offer refunds, but we’re happy to issue a store credit so you can pick something else you love.
• Return shipping costs are the responsibility of the purchaser.

🛍️ Sale Items

• Sale and discounted items are final — no returns or credits. Please choose with care.

📧 Questions or concerns? Reach us at support@hidevibe.co.nz