Refund policy

Returns & Refunds

We want you to feel good about every Hide Vibe piece. If something’s not right, here’s how we handle it:

Store credits are offered for returns (within 14 days, in new condition).
Refunds are only given if an item has a genuine fault and can’t be replaced.
Your happiness matters to us — if there’s an issue when your order arrives, please get in touch straight away so we can make it right.

Our products are guaranteed against defects. If you believe your item is faulty, let us know within 7 days of receiving it, with a description and photos.
We’ll do our best to replace it if we have another in stock. If not, we’ll issue a store credit or refund (excluding shipping).
Please note: scratches, brandings, natural patches, and variations in cowhide, leather, fur, and the unique traditional fabrics we use are all part of their character and not considered defects.
Claims made after 7 days can’t be processed, so please check your item as soon as it arrives.

Please choose carefully. If you change your mind, we don’t offer refunds, but we’re happy to issue a store credit so you can pick something else you love.
Return shipping costs are the responsibility of the purchaser.

Sale and discounted items are final — no returns or credits. Please choose with care.

📧 Questions or concerns? Reach us at support@hidevibe.co.nz