🚀 Shipping & Delivery
We aim for same day dispatch but depending on the time of your order we make sure it will be on it's way within 24 hours of payment. Because waiting is the worst.
You’ll get a dispatch email with tracking details so you can stalk your parcel like a pro.
We ship NZ-wide using reliable, track-and-trace couriers, and we’re proud to use certified 100% compostable courier bags wherever we can—because the planet deserves nice things too.
Flat-rate shipping (per order, not per item):
📦 NZ Urban: $10
🌿 NZ Rural Delivery: $15
✈️ International: Please enquire as rates vary
✅ Return policy
In summary:
- Store Credits are issued for returns of items (assuming they are received within 14 days of purchase and arrive in new condition)
- Refunds are only offered for defects and faults if the product cannot be replaced.
Customer satisfaction is very important to us, and we want to make your shopping experience is as pleasurable as possible. In the event that there is an issue upon receiving an order, please contact us promptly to resolve the issue.
Defects & Faults
Our products are guaranteed against defects. If you believe your item is defective and wish to exchange it, you must notify us within 7 days of receiving the item, including a description and photos of the defect. We would like the opportunity to put this right for you. We will endeavor to replace the item if we have another in stock or alternatively, we will issue a store credit or a refund (excluding shipping cost).
Please note that scratches, brandings and occasional patches are a natural component of the cowhides and their tanning process and are not considered defects. Please inspect your items immediately upon delivery. Claims received after 7 days of delivery will not and cannot be processed.
Change of Mind Purchases
Please choose your items carefully. If for some reason you have changed your mind about your purchase, please let us know. We do not issue refunds in these instances but will consider a store credit so that you can select something else you prefer. The cost of returning the original item is the responsibility of the purchaser.
Sale and Discounted Items
Please note there is no returns or credits on sale items. Please choose carefully.
🤠 The Kiwi Gal Behind Hide Vibe
About Me
Hi & Welcome to my store!
My name is Jacqui and I am lucky to live in Papamoa Beach with my partner and two fur babies. I have a son in the NZ Defence Force.
This store is a hobby gone crazy and I love it!
I have worked for 30+ years in the public service where my 'day job' is to house homeless elderly and people with disabilities. Whilst it is supremely rewarding, there is little opportunity for a lifetime public servant to show their creative side. Hide Vibe is my creative and style outlet... but above all.... its just FUN!
I adore all things fur and pretty much anything with a strong contrast. The uniqueness of every piece of hide, the unexpected tufts of hair that stick up or that go completely the opposite direction to the rest of the hide and the irregular patterns. I love every piece in the herd.
Its extremely important to me that the furs and leather are from ethical sources.
I have sourced items from Brazil, South Africa and Indonesia - all from approved suppliers. You can read more about my thoughts and work in this area under the Sustainability Tab (found under More Info)
I am super keen to hear your feedback and thoughts on my products, service or things you would be interested in me developing. I'm learning everyday and I look forward to hearing from you.
Jacqui
support@hidevibe.co.nz
